Privacy Policy

1. Information We Collect

We collect information you provide directly, such as account details, email address, profile information, support messages, promotion requests, and any content you submit through comments or platform forms.

We also collect technical information needed to operate the website, such as IP address, browser information, device information, authentication logs, usage metadata, and security events.

2. How We Use Information

• Account Access: To create accounts, authenticate users, manage profiles, and protect sign-in flows.
• Reading Features: To save reading progress, favorites, comments, reactions, and plan-based access.
• Billing Support: To verify subscription status and resolve billing issues using payment metadata.
• Service Quality: To improve catalog, Premium, support, and security workflows.
• Compliance: To meet legal, tax, fraud-prevention, and platform safety obligations.

3. Payment Information

Paid subscriptions are processed by Paddle or another secure payment provider. The Book Flow does not store full card numbers, CVV codes, or full payment credentials. We may store payment-provider identifiers, plan status, subscription dates, and related metadata needed to grant access and provide support.

4. Sharing Information

We share information only when needed to operate the service, process payments, deliver email, protect the platform, comply with law, or respond to user support requests. Service providers may include hosting, email, analytics, payment, and security vendors.

5. Email and Communications

We may send transactional emails such as password reset messages, account notices, support replies, billing notices, and update alerts related to features you use. Marketing or promotional communications, if introduced, will include a reasonable way to opt out where required.

6. Data Rights and Requests

Depending on your jurisdiction, you may have rights to access, correct, delete, restrict, or export personal information. To make a privacy request, contact thebookflowclub728@gmail.com and include "Privacy Request" in the subject line.

7. Security and Retention

We use technical and organizational safeguards, including HTTPS, access-controlled systems, and limited administrative access. We keep information as long as needed for the service, account history, billing support, legal compliance, fraud prevention, and legitimate business records.

8. Contact

For privacy questions or data requests, contact us through our Support page or email thebookflowclub728@gmail.com.