Refund Policy

1. Scope

This policy applies to paid services offered through The Book Flow, including Premium subscriptions, Premium+ subscriptions, and any approved book promotion services.

2. Subscription Cancellations

You may cancel renewal for Premium or Premium+ at any time through the payment provider's tools or by contacting support. After cancellation, access normally remains active until the end of the current paid billing period unless the payment provider indicates otherwise.

3. Refund Requests

Refund requests are reviewed case by case. We generally consider refunds for duplicate charges, accidental billing, payment errors, major technical problems that prevent access, or other circumstances required by applicable consumer law.

To request a refund, email thebookflowclub728@gmail.com with your account email, payment receipt or transaction ID, purchase date, and a short description of the issue.

4. Usually Non-Refundable Situations

• Subscription periods that were used normally and are close to completion.
• Requests made after substantial use of Premium or Premium+ access.
• Promotion services after editorial work, scheduling, or placement has already begun.
• Charges already handled through a bank dispute, chargeback, or external mediation process.

5. Payment Provider Rules

When payments are processed by Paddle or another merchant/payment provider, their checkout, tax, invoicing, dispute, and refund systems may also apply. We will use the provider's available tools to review and process eligible refund requests.

6. Support

For billing questions, cancellation help, or refund review, contact us through Support or email thebookflowclub728@gmail.com.